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To protect the health and safety of the community and our employees, and help minimize the potential spread of COVID-19 (Coronavirus), City Manager Todd Hileman has announced operational changes out of an abundance of caution. Certain City of Denton facilities will be closed, Municipal Court in-person proceedings will be temporarily suspended, and all City-sponsored events and programming at all facilities are temporarily suspended. See the drop-downs below for more details.

Please check this page regularly for updates.

  • City Facility Closures
    The following City facilities are temporarily closed to the public until further notice:
    • City Hall (215 E. McKinney St.)
    • City Hall East, including Customer Service (601 E. Hickory St.)
    • Development Services Center (215 W. Hickory St.)
    • Service Center (901 Texas St.)
    • Linda McNatt Animal Care and Adoption Center, open by appointment only (3717 N. Elm St.)
    • All Library branches, except for book dropoff – see below (3020 N. Locust St., 502 Oakland St., 3228 Teasley Ln.)
    • All Parks and Recreation facilities, except Civic Center Pool showers and restrooms. 
    • Outdoor Recreation Facilities: playgrounds and restrooms are currently closed. Tennis courts, basketball courts, dog parks, the skate park, and the disc golf course are closed.
    • ​Facility and room rentals are suspended until further notice.

    These facilities are tentatively scheduled to reopen Monday, May 4. However, given the rapidly changing impacts of COVID-19, the City will continue to reassess the situation and make adjustments as necessary. A complete listing of facility closures, events, and programming suspensions is available and routinely updated at www.cityofdenton.com/coronavirus. Prior press releases and additional FAQs also can be found on the City website.

    Services will continue to be provided virtually or over the phone where possible. See more details below. Residents may still access online services at www.cityofdenton.com and submit service requests at www.engagedenton.com.


    Animal Services
    To schedule an appointment for adoptions or owner reclaims at the Linda McNatt Animal Care and Adoption Center, contact Animal Services at (940) 349-7594. View all adoptable pets at www.cityofdenton.com/animalservices.

    Animal Field Services will only be responding to animal-related emergency calls. If you have an animal-related emergency, call (940) 349-7594. Animal intakes due to owner surrendering will be declined. At this time, residents are asked to hold animals or utilize Animal Services’ partner agencies for placement.


    Customer Service and Municipal Court
    Utilities customers can pay online, by phone, by mail, and by drop box. To pay your bill or speak with a Customer Service representative, customers should call (940) 349-8700. Please visit www.cityofdenton.com/paymybill to pay online.

    As previously announced, Municipal Court in-person proceedings have been suspended until May 4or until further notice. For more information, forms, or payment options, please visit www.cityofdenton.com/court. You can also contact the court at DentonMunicipalCourt@cityofdenton.com.


    Development Services
    The Planning and Zoning Commission meeting scheduled for Wednesday, March 18, has been canceled. No additional Commission meetings are scheduled at this time. Until further notice, the Development Services Department will suspend accepting new development application submittals that require Planning and Zoning Commission review. The City will not accept new plat applications at this time. All other planning and development applications—including all building, construction, and health-related permits—may be submitted online only at www.dentondevelopmentservices.com. For any accepted applications that require consideration during a public meeting, final action will be withheld until a meeting can be scheduled. Development Services can be reached by phone at (940) 349-8541.


    Denton residents and library cardholders are still able to access the Library’s multitude of digital resources. For information on digital resources and how to access them, visit bit.ly/2Qg8WCx. Denton residents without a card can request a temporary eCard online at bit.ly/2WhyTFE. Those with an expired library card may also renew online at bit.ly/39R9ztT.

    If a patron has a physical item that they need to return to the Library, the book drops will still be accessible. Once items are returned, Library staff will sanitize them for future use. For patrons unable to return items, the Library’s fine-free policy will protect them from any potential penalties. For more information on how the Library will serve patrons, including curbside pickup instructions, visit www.dentonlibrary.com and follow the Library on social media.


    Parks and Recreation
    All programs, classes, leagues, trips, childcare, and lessons are canceled through Monday, May 4. City-hosted events are also canceled, including but not limited to, the Easter Egg Hunt and Egg’stravaganza, Breakfast with the Easter Bunny, Teen Twilight Egg Hunt, and Summer Job Fair. Staff will contact all customers relating to refunds and credits. For more information, please call (940) 349-7275 or email parksnrec@cityofdenton.com.

    MLK Jr. Recreation Center, Denia Recreation Center, North Lakes Recreation Center, Denton Senior Center, Denton Natatorium, Denton Civic Center, North Lakes Driving Range, and Goldfield Tennis Center are closed through Monday, May 4. The Civic Center Pool showers and restrooms are open to the public Monday through Saturday from 9 a.m. to 5 p.m., until further notice.

    All City playgrounds, park restrooms, tennis courts, basketball courts, the skate park, disc golf course, and dog parks are closed until further notice. Open space parks and trails remain open, and park users are urged to practice social distancing.

    Solid Waste & Recycling
    The City of Denton Landfill will continue to be open to customers during its normal business hours. For operating hours, visit www.cityofdenton.com/landfill.

    The City of Denton’s Home Chemical Collection Center and Reuse Store will be closed to drop-off customers beginning Wednesday, March 18. Home chemicals and appliances may still be collected by calling (940) 349-8700 to schedule a curbside collection. Please visit www.cityofdenton.com/hcc for a list of acceptable items and how to prepare them for collection.

  • Utility Billing

    The declaration in effect through April 30 has suspended utility shutoffs due to non-payment. Late fees will not be applied from 3/01/20 until the end of the disaster period. We encourage residents to continue to make full or partial payments when possible as any unpaid bills will continue to accumulate in the account, service will not be interrupted. Penalties and interest will be applied to unpaid balances.

    If you need to discuss your utility account call Customer Service at (940) 349-8700.

  • Municipal Court
    In-person Municipal Court proceedings have been suspended until May 4, or until further notice.
  • Program & Event Cancellations
    All City-sponsored events and programs are suspended until further notice.
    • Denton Public Library: All programs cancelled, except virtual programs-follow the library’s Facebook and Instagram for program details. Our online library is always available! Visit dentonlibrary.com and click “Online Library” in the menu to access the Library’s online learning tools and digital media.
    • Keep Denton Beautiful: All programs cancelled, including the Redbud Festival.
    • Parks and Recreation: All program, rentals, events, meetings, lessons, and activities are canceled, including the Easter Egg Hunt and Egg’stavaganza.
    • Recycling Public Outreach: All programs cancelled.
    • Sustainability/Clear Creek: All programs cancelled including Honey Run (majority of trails closed due to flooding).
    • All general auctions are also suspended until further notice.
    Large Local Non-City Events: Arts & Jazz Festival (cancelled), Cinco de Mayo (cancelled).

    Local event cancellations for non City-sponsored events can be found on the Discover Denton website: https://www.discoverdenton.com/travel-advisory-covid-19/.
  • Virtual Meetings
    To reduce the spread of COVID-19, City Council meetings will have a remote format through a video-conferencing interface, and will use the temporary Rules of Procedure amendments that were adopted during the March 31 Council meeting. Until further notice, no in-person attendance at public meetings will be permitted. Meetings will be streamed online, broadcast on the Denton Television cable channels, and available on-demand.

    How to Comment on Agenda Items for Virtual Meetings

    To accommodate and receive input on agenda items, citizens will be able to participate in the following ways. (NOTE: Except for public hearings, citizens may only comment once per agenda item and cannot use both methods to comment on a single item. Public comments are not held for work session reports.):

    • Virtual White Card – Before a meeting, the agenda will be posted on the "Public Meetings" page and a link to the Virtual White Card, an online comment submission form, will be made available under the "Upcoming Virtual Meetings" heading on that page. Within this comment form, citizens may indicate support or opposition and submit a brief comment about a specific agenda item. Comments may be submitted up until the start of the meeting, at which time, the Virtual White Card form will be closed. Similar to when a citizen submits a white card to indicate their position on the item, these comment forms will be sent directly to City Council members and recorded by the City Secretary.  

      City Council Members review comments received in advance of the meeting and take that public input into consideration prior to voting on an agenda item. The Mayor will announce the number of Comment Cards submitted in support or opposition to an item during the public comment period. Comments will not be read during the meeting. The City Secretary will reflect the number of comments submitted in favor/opposition to an item, the registrant’s name, address, and (summary of) comments within the Minutes of the Meeting, as applicable.

    • By phone – Citizens wishing to speak over the phone during this Council meeting, may call (940) 349-7800 beginning 30 minutes prior to the meeting start time. Comments by phone will be accepted until the item is opened for discussion by the Council. When the call is initially received, a staff member will receive the caller’s information and either: 1) offer to call the citizen back when it is time for them to speak, or 2) record the caller’s information, support or opposition, and comment. If the caller chooses to record their support or opposition, rather than speaking during the meeting, the Mayor will announce the number of comments submitted in support or opposition to the item. If the caller wishes to receive a call back, the voice of each caller will be broadcast into the meeting during the public commenting time of their desired agenda item. Individuals will be able to comment once per agenda item, no matter the method.  
    • At regular meetings only, citizens can speak on any topic that is not on the agenda (Open Microphone). Alert the call taker if you wish to speak under the Open Microphone category. If you would like to give a public report, visit the “Speak at a Council Meeting” page.

    For more details on speaking at a virtual meeting, visit the "Speak at a Council Meeting" page.