As Chief of the Denton Fire/Rescue Department, I am honored to lead a team of dedicated professionals that reach out to our diverse community, partnering to prevent emergencies. When emergencies do occur, our firefighter/paramedics respond in a hurry and make a positive difference. Our compassion reflects our pride in our rich traditions, along with our training and preparation for the challenges of the future. The members of the Denton Fire/Rescue Department are at your service! Safe. Competent. Committed. - Fire Chief Robin Paulsgrove
Frequently Asked Questions
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What do I do if I am transported in a Denton Fire Department ambulance?
If possible, provide any insurance information to either the ambulance crew or to the emergency room at the hospital. Both our Department and the contracted billing company work closely with the hospitals in order to obtain complete and accurate information.
Will I receive a statement for ambulance services rendered?
Yes. Patients receiving treatment from the Denton Fire Department will receive a statement documenting the charges for services received, any claims filed towards insurance, payments received from insurance, and any remaining balance due.
How do I obtain a copy of an EMS report or medical record?
EMS reports and records contain patient and medical information that is protected by the Health Insurance Portability and Accountability Act (HIPAA). EMS reports can be released to the patient who received treatment, the legal guardian of a patient, or a party holding a Consent to Release Form
signed by the patient. If records are being released with the consent of the patient, the patent’s government issued identification must also be presented along with the signed form.
How do I contact the EMS Billing Department with questions or insurance information?
The EMS billing office location is at 332 E. Hickory St., Denton, TX 76201
. Hours are 8 a.m. to 5 p.m., Monday through Friday. Contact Sherry Lawson at (940) 349-8850
, or email email@example.com
. To contact Intermedix directly call toll-free 866-398-8999
or write to Intermedix, P.O. Box 941608, Houston, TX 77094-8608.
Don't see your question? Submit your own below and we'll get back to you as soon as we can.
About the Fire Department
Our Fire Department was founded in 1874 as an all-volunteer force. Today we are staffed by 169 professionals with fire stations across the city. The department is responsible for fire suppression, fire prevention and education, emergency medical services, and disaster preparedness. We are continuously working to improve the quality of the services we provide to the citizens by aggressively training. The EMS continuing education program provides monthly training that meets or exceeds requirements prescribed by the Texas Department of Health. Our staff is always looking for new technology or training that may be used by our front line personnel to reduce loss of life and property.
Fire Administration provides the leadership, vision, and resources. The dedicated employees of administration work closely with the city staff in maintaining a budget that uses each tax dollar in the most efficient and effective way.
The Operations Division
The Operations Division provides the firefighting force necessary to solve each emergency situation in a quick, effective, and caring manner.
Fire Prevention provides public education, inspections, fire code enforcement, plan review of all new construction, record keeping, fire investigations, and arson control and prosecution. Members are responsible for public education, inspections, fire code enforcement, plan review, record keeping, fire investigations, and arson control.
Emergency Medical Services
Emergency Medical Services is charged with protecting the citizens of Denton and those in portions of rural Denton County during life-threatening illnesses and accidents. All ambulances are staffed with at least two paramedics.
Emergency Management is charged with coordinating the City emergency management program. Activities include developing emergency plans, offering disaster preparedness training, conducting drills and exercises, and participating in public education programs. The program operates through the four phases of emergency management in order to properly prepare for disasters, coordinate response efforts, provide timely recovery assistance, and implement projects to try to prevent and/or lessen the impacts of disasters. OEM works with numerous public, private, and nonprofit agencies in order to help ensure the City of Denton is a safe place to live, work, and visit. Presentations can be tailored, but typical topics include:
- Emergency Management 101
- Disaster Recovery Process
- NIMS/ICS Overview
- Workplace Violence/Lockdown
- Public Warning Systems
- 72-Hour Disaster Supplies Kit
- Severe Weather Preparedness
- Tornado Drills
- Tabletop Exercises
To schedule a presentation, contact Michael Penaluna at (940) 349-8836
or email Michael.Penaluna@cityofdenton.com
The Denton Fire Department is under contract with Intermedix to provide patient care reporting and ambulance billing. Intermedix is a Texas based company. The Denton Fire Department a one full-time employee dedicated to assisting patients with EMS billing inquiries. The Fire Department licensed paramedics document emergency medical call information in a customized reporting system that meets all privacy requirements including those under the Health Insurance Portability and Accountability Act (HIPAA). The collected information is processed for billing under rates set by City of Denton Ordinance.
If possible, provide any insurance information to either the ambulance crew or to the hospital. The City and the contracted billing company work closely with the hospitals in order to obtain complete and accurate information. Patients receiving treatment from teh Denton Fire Department will receive a statement documenting the charges for services recieived, any claims filed towards insurance, payments received from insurance, and any remaining balance due.
EMS reports and records contain patient and medical information that is protected by the Health Insurance Portability and Accoutability Act (HIPAA). EMS reports can be released to the patient who received treatment, the legal guardian of a patient, or a party holding a consent to release form signed by the patient. All parties must provide valid government issued identification to ensure compliance with privacy laws. If records are being released with the consent of the patient, the patient's government issued identification must also be presented along with the signed form. Other parties may request and receive reports through formal legal requests, subpoenas, proof of power of attorney, and proof of will executor.
For more information on ambulance billing, call or email Sherry Lawson at (940) 349-8850 or firstname.lastname@example.org. The EMS billing office is located at 332 E. Hickory Street, Denton, TX 76201. Operating hours are 8 a.m. to 5 p.m., Monday through Friday.
Outdoor Warning Sirens
The City of Denton has sixteen outdoor warning sirens. The sirens are used to alert citizens of impending emergencies, including severe weather. The sirens are tested on the first Wednesday of each month at noon and each test lasts approximately 3 minutes. In the event of inclement weather the siren test will be postponed until the second Wednesday of the month.
View a map of siren locations in the City of Denton.
When you hear the outdoor warning sirens:
- Listen to KNTU 88.1 FM or a local television channel for severe weather information.
- Get away from windows and exterior doors and walls and move to a good shelter location, such as a basement or underground shelter. If an underground shelter is not available, move to an interior bathroom, hallway, or closet on the lowest level of the structure. Try to place as many walls between you and the outside of the structure as possible. This will help protect you from glass and other flying debris.
- If you are outside, hurry to a nearby sturdy building or lie flat in a ditch or low-lying area.
- If you are in a car or mobile home, get out immediately and head for safety - a nearby sturdy building or lie flat in a ditch in a low-lying area.
Residents that don't live near an outdoor warning siren are encouraged to purchase a NOAA Weather Warning Radio
. These radios activate and sound an alert for sever weather watches and warnings. They can be purchased at most electronic stores and many models can be programmed to receive weather alerts specifically for Denton County.